Terms & Service

Orders are shipped from Vancouver, BC, and you will receive a shipping confirmation email once your order has been shipped. Canadian orders take 3-10 business days to arrive and are sent via oversized letter mail or light packets.

Refund

If your item arrives in a damaged condition you will have 14 days from the day you receive the package to return the item for a full refund.

All items must have their original tags attached and be unworn and unwashed. For hygienic reasons, we do not accept any returns or exchanges for any items that are found to have any animal hair on them.

Exchanges

If you are unsatisfied with your purchase, please contact us at info@airial.ca within 7 days of receiving your order. We will provide you with an address which you can address your return to.

There are no refunds or exchanges on opened/used products due to hygienic reasons. Any return items must be in unopened packages and all packaging must be intact. Please check all details prior to ordering!

There are no refunds or exchanges on sale items. Sale items are final sale.

All exchanges and returns must be sent back within 5 days from the date we provide you with the return address. Please provide us with the tracking number upon shipment, so we can keep an eye out for your return as it arrives. We do not offer return labels for shipping at this time. Our margins are set to keep our prices as low as possible for our customers, and rather than charging more for our items, returns are paid for by the customer. To decrease the need for customer returns, we try to be as transparent as possible about sizing and we do our best to respond to any questions prior to an order being placed. We are happy to provide you with more details on our products wherever necessary!

To be eligible for return or exchange, items must be in their original condition with their tags in place. We inspect all items received by return, and we reserve the right to refuse a return if we deem it worn or damaged in any way. This includes animal hair & scents. So, please treat your items with kindness and do not remove the tags when you receive them until you know you are keeping them!

When packaging your item for return, please ensure that it is packaged properly and folded neatly, since we are not responsible for damage in the mail and will not accept returns in less than their original condition. All tags must be in place and must be clean.